IAM Managed Services
LET THE EXPERTS
HANDLE YOUR (IAM)
Reduce Costs & Maintenance
Managing your Identity and Access Management (IAM) implementation can be costly. How many hours does your staff spend performing health checks, maintaining service levels and implementing continuous improvements? Our Identity Managed Services take that maintenance out of the equation. We’ll keep everything running smoothly so your team can focus on bigger initiatives.
You need IAM managed services if:
- Your in-house team is struggling to keep up with day-to-day management of your IAM solutions
- Your IT team doesn’t have time to innovate
- Strategic goals have been put on hold to tackle IAM maintenance
- You don’t have an IAM expert available
IAM Managed Services Packages
Foundation
Package
- Level 3 Support
- Business Hours Support
- Analysis & Bug Fixes
- Application Monitoring
- Consulting & Guidance
- GCA Ticketing System
Premier
Package
- Level 2 & 3 Support
- Extended Hours Support
- Analysis & Bug Fixes
- Application Monitoring
- Consulting & Guidance
- GCA Ticketing System
- Patches
- Standard Reporting
Enterprise
Package
- 24×7 Support
- Analysis & Bug Fixes
- Application Monitoring
- Consulting & Guidance
- Client Ticketing System
- Patches
- Enhanced Reporting
- Adaptive Adjustments
- Dedicated Success Manager
IAM Technologies That Fall Within IAM Managed Services
Data
Governance
Identity
Governance
Identity
Management
Web Access
Management
Privileged Access
Management
“Large enough to have the expertise and small enough to provide excellent, customized service. GCA is a strong partner of ours to help achieve objectives in our IAM program.”
– C-Suite Exec, $1B – 3B Healthcare Organization
Leverage a group of IAM experts to troubleshoot and resolve your IAM challenges, ready when you need them:
Full Tier III Support
Team of specialists qualified to manage your IAM Services.
Partial Tier II Support
Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your IAM solutions.
Root Cause Analysis
Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions.
Bug Fixes
We identify and resolve programming bugs/glitches in your Identity environment.
Enable proactive monitoring and fast issue resolutions of your IAM solution.
Application Monitoring
Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.
Adaptive Adjustments
Adjust Identity workflows in accordance with changes to your business’s vision.
Updates & Patches
We’ll keep your identity program up-to-date with security enhancements and new feature adoption.
Have the information you need about your IAM program readily available when you need it
Dedicated Success Manager
Ensure maximum success and request resolutions with a dedicated GCA IAM success manager.
Enhanced Reporting
We’ll provide enhanced Key Performance Indicators (KPIs) on the health and usage of your Identity and Access Management program.
Consulting & Guidance
We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.
Ready to Go Worry-Free?
Take the first step to worry-free IAM.
Book a 15-minute call with us to:
- Discuss your organization’s IAM needs
- Confirm the best workshop option
- Plan the next steps
