Managed Services: Enterprise Identity

Once it's built, we'll maintain it!

With Identity Management Engineering Resources from GCA, we have you covered.

Our team of seasoned IAM experts can help you continuously optimize your IAM investment, implement additional efficiencies, increase uptime and improve your users’ experience.

We offer dedicated engineering resources with the IAM expertise needed to refine your program and ensure it’s running proficiently. Our engineers are available to you for limited engagements or on an ongoing managed services basis.

From troubleshooting to software patches, our engineers can ensure your IAM program is running smoothly.

How You Benefit

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Easy budgeting with flat rates

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Free up your internal resources for weightier projects

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Save up-to a 1/3 what you’d pay if you hired an engineer

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24×7 Support

Identity Manage services Packages

Foundation

Package
  • Level 3 Support
  • Business Hours Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • GCA Ticketing System
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Most Popular

Premier

Package
  • Level 2 & 3 Support
  • Extended Hours Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • GCA Ticketing System
  • Patches
  • Standard Reporting
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Enterprise

Package
  • Level 2 & 3 Support
  • 24x7 Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • Client Ticketing System
  • Patches
  • Enhanced Reporting
  • Adaptive Adjustments
  • Dedicated Success Manager
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Advanced support team

A dedicated group of IAM experts is on hand to troubleshoot and resolve your IAM challenges, including:

  • Full Tier III Support

    Team of specialists qualified to manage your complex problems.

  • Partial Tier II Support

    Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.

  • Root Cause Analysis

    Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions

  • Bug Fixes

    We identify and resolve programming bugs/glitches in your Identity environment.

OPERATIONAL MAINTAINENCE

Offering care and maintenance across your application environment to ensure workflows are maintained and optimized.

  • Application Monitoring

    Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.

  • Adaptive Adjustments

    Adjust Identity workflows in accordance with changes to your business’s vision.

  • Updates & Patches

    We’ll keep your identity program up-to-date with security enhancements and new feature adoption.

KNOWLEDGE & REPORTING

Utilize our knowledge base to frequently communicate educated recommendations along with providing recurring reporting.

  • Dedicated Success Manager

    Ensure maximum success and request resolutions with a dedicated GCA project manager.

  • Enhanced Reporting

    We’ll provide enhanced metrics on the health and usage of your Identity program.

  • Consulting & Guidance

    We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.

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