Managed Services:
Enterprise Identity
Once it’s built, we’ll maintain it!
With Identity Management Engineering Resources from GCA, we have you covered.
Our team of seasoned IAM experts can help you continuously optimize your IAM investment, implement additional efficiencies, increase uptime and improve your users’ experience.
From troubleshooting to software patches, our engineers can ensure your IAM program is running smoothly.
How You Benefit
Easy budgeting
with flat rates
Free up your internal resources for weightier projects
Save up-to a 1/3
what you’d pay if you
hired an engineer
24×7 Support
Foundation
Package
Level 3 Support
Business Hours Support
Analysis & Bug Fixes
Application Monitoring
Consulting & Guidance
GCA Ticketing System
Most Popular
Premier
Package
Level 2 & 3 Support
Extended Hours Support
Analysis & Bug Fixes
Application Monitoring
Consulting & Guidance
GCA Ticketing System
Patches
Standard Reporting
Enterprise
Package
Level 2 & 3 Support
24×7 Support
Analysis & Bug Fixes
Application Monitoring
Consulting & Guidance
Client Ticketing System
Patches
Enhanced Reporting
Adaptive Adjustments
Dedicated Success Manager
ADVANCED SUPPORT TEAM
A dedicated group of IAM experts is on hand to troubleshoot and
resolve your IAM challenges, including:
Full Tier III Support
Team of specialists qualified to manage your complex problems.
Partial Tier II Support
Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.
Root Cause Analysis
Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions
Bug Fixes
We identify and resolve programming bugs/glitches in your Identity environment.
OPERATIONAL MAINTAINENCE
Offering care and maintenance across your application environment to ensure workflows are maintained and optimized.
Application Monitoring
Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.
Adaptive Adjustments
Adjust Identity workflows in accordance with changes to your business’s vision.
Updates & Patches
We’ll keep your identity program up-to-date with security enhancements and new feature adoption.
KNOWLEDGE & REPORTING
Utilize our knowledge base to frequently communicate educated recommendations along with providing recurring reporting.
Application Monitoring
Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.
Adaptive Adjustments
Adjust Identity workflows in accordance with changes to your business’s vision.
Updates & Patches
We’ll keep your identity program up-to-date with security enhancements and new feature adoption.
Schedule a Free Workshop
GCA partners with industry-leading IAM technology companies.
Learn more about how IAM technology works and how we use it to protect organizations in our overview.
