What is Help Desk Integration with IDM?

Help Desk Integration with your Identity Management solution gives your organization the ability to simultaneously execute automated access through your IAM and manual provisioning via your Help Desk, improving the time it takes to complete access provisioning. The integration allows the IDM to process the approvals for all of the required provisioning, both automated and the manual, and to open the tickets directly in your Help Desk’s IT Service Management (ITSM) tool. This obviates the time and effort that Help Desk staff would otherwise expend pursuing manual approvals for those tickets. It also eliminates the reporting and auditing challenges associated with out-of-band approvals like email attachments, screen shots, or ticket comments.

Why Is Help Desk Integration with IDM Important?

Integrating your Help Desk ITSM with your Identity Manager takes skillful analysis of approval processes, often improving the approval flow as it is automated. Our expert consulting staff will help you integrate the technology and automate the approvals so that your Help Desk can take advantage of the automated approvals and your Identity Management can be centrally coordinated across the organization.

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GCA Technology Services provides you with a consultancy team that specializes in helping clients identify and solve gaps in your organization’s Identity Manager system and its compliance reporting capabilities. By collaborating with our esteemed expert consultants, you are saying yes to a partnership that will allow your team to craft policies and controls that are guaranteed to suit your business identity, meet your regulatory requirements, strategize a successful IAM solution, and implement it to maximum effect.

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