Identity & Access Management

Making Sense of Complexity

In today’s environment securing your organization from cyber threats is an enormous undertaking. With the certain threat of data breaches and the requirements from regulatory mandates, the responsibility of managing and securing on-premises, cloud and mobile applications is a challenging and complex situation for any company’s IT staff.

Your users’ digital identities play an essential role in protecting you from data breaches. In order to mitigate risk it’s essential that you proactively manage whom inside – and outside – your organization has access to your data and applications, and understand what they can do with their level of access.

Identity and access management (IAM) projects are notoriously complex and require a comprehensive approach to fuse your organization’s business processes, policies, user roles and compliance requirements into one single solution. GCA’s team of Identity & Access Management (IAM) expert consultants can deftly guide your organization through your IAM project whether you’re new to IAM or have a solution already in place that needs enhancement.

Digital Identity: Security Starts at the Source

Traditionally, security would start within the four walls of an organization and secure entry into the environment. In today’s world of cloud, mobile and BYOD, this is no longer possible - the perimeter is no longer just physical, it is now also virtual. Digital identity is the new virtual perimeter. With IAM your organization secures access at the source by managing identities and roles of full-time employees, third party contractors, vendors and business partners. We have the expertise to guide you through an IAM implementation, and the tools to provide ongoing support to ensure your success.

Do you already have an IAM program is place, but need assistance optimizing your solution? We also offer Identity Managed Services, and can provide ongoing management of your IAM program with our staff of seasoned experts. Learn more about our Managed Identity Services packages HERE.

The GCA Process:

Earning (and Keeping) Your Trust

With the complexity of IAM, collaboration is vital to ensuring a successful deployment. It all begins with aligning our goals with yours. We’ll work with you to gain a thorough understanding of your environment and policies, and to earn your trust. Using our proven process, we focus on three specific areas to structure your identity project.

With IAM, your organization secures access at the source by managing identities and roles of full-time employees, third-party contractors, vendors and business partners. Our team has the expertise to guide you through an IAM implementation, and the tools and experince to provide support to ensure the ongoing success of your program.

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What we’ll do for you:

  • Conduct interviews with key stakeholders to understand business priorities, available resources and current business processes
  • Assess current state of your environment and business processes, determine key integration points and identify technology gaps
  • Analyze your internal processes and correlate resources to identify possible obstacles or bottlenecks
  • Develop road map for required identity-related business and technology capabilities, and help you plan for the future as your identity strategy evolves


Our methodical and pragmatic approach to your Identity & Access Management (IAM) program begins with a comprehensive assessment of your IT environment, business requirements and processes. Our assessment and road map are the building blocks to a successful IAM program and will ensure that the right people have access to the right information in your organization. A comprehensive assessment is important to ensure that you reap all of the benefits a successful IAM program can offer from reduced IT management costs to improved employee efficiency and the enablement of efficient regulatory compliance.

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What we’ll do for you:

  • Integrate your enterprise applications with IAM tools
  • Identify authoritative source for new and modified user data, identify criteria on which to provide privileges (e.g., user role, location, department, or some combination thereof)
  • Automate and re-engineer business processes, while working closely with your internal application and business owners to create detailed workflow designs and map attributes
  • Test and deploy solution, provide extensive documentation


Once the road map is in place for your IAM program it’s time for us to deliver. Using our structured model we’ll help your organization avoid common IAM pitfalls. Throughout your deployment we’ll leverage our proven processes and methodologies to communicate and document all phases of the work. Our team’s knowledge and experience is on hand to guide you through the entire process.

Icon of growth chart to represent management acumen


What we’ll do for you:

  • Monitor the health and performance of your IAM environment to identify harmful trends to mitigate potential problems
  • Troubleshoot and remediate issues
  • Provide transparency and detailed reporting on all aspects of your IAM environment
  • Maintain and patch your IAM software, as needed


An IAM program is a journey. Our team offers guidance, support and expertise to help you manage your IAM environment on a 24/7 basis. We provide visibility and transparency to your management team to help them manage your business more effectively, comply with regulations and improve your users’ experience. Once your IAM solution is in place, we stay with you to ensure you’re getting the most out of your investment and keeping an eye to the future.


IAM Solves Challenges

There are many benefits to a robust IAM solution:


IAM improves cyber security and reduces the risk of data breaches by managing user access privileges. According to Verizon’s 2016 Data Breach Investigations Report, “63% of confirmed data breaches involved leveraging weak, default or stolen passwords,” and the most common breaches were perpetrated by outsiders using stolen credentials. A robust IAM program can ensure that the right people have access to the right data inside your organization.

Reduced Costs

IAM automates the onboarding and de-provisioning of users, reducing the time needed to give new employees access (and protecting from potential risk from terminated employees). IAM automatically provisions users based on business rules, increasing employee productivity and reducing the occurrence of costly human error.


IAM it automates workflows to provide appropriate levels of access to identities, easing administrative burdens. Without an IAM program in place, your IT team is likely expending significant time and effort onboarding new employees to access your applications, revising access for existing employees as their roles change, and de-provisioning terminated employees. The automation provided by IAM tools removes all of those manual processes and gets people back to doing productive work.

Compliance to Industry Regulations

IAM automates adherence to business processes and procedures, and can provide audit reporting that is essential for compliance to federal compliance regulations such as HIPAA, PCI, SOX, GLBA and HITECH. An IAM program that is coupled with an Access Governance (AG) program can greatly simplify the compilation of regular user access reviews that are required by most regulations.

Improved User Experience

With automated access, users can be granted appropriate levels access to essential applications and data quickly, so they can be productive. IAM reduces frustration by eliminating long wait times for employees and the burden on IT to navigate tangled business processes to determine appropriate access. The goal of IAM tools is to completely automate provisioning and remove IT from the provisioning processes, so they can focus on other tasks.

View our video below to learn how we implemented a robust and secure automated user provisioning and single sign-on environment for our client Community Health Systems, one of the leading operators of general acute care hospitals in the United States.